“What was previously taking us an hour now takes us 10 minutes.”

Introduction

RL360, part of International Financial Group Limited (IFGL), provides cross border investment, savings and protection solutions, alongside trust and tax‑planning support, for internationally mobile clients and local nationals worldwide. Headquartered in the Isle of Man, RL360 operates across key international markets including Asia, Africa, the Middle East and Latin America, supported by an experienced service team and a network of global offices.

The Challenge

Day-to-day administration tasks in RL360’s back office involved applying dividends, settling trades, and settling actions. To maintain alignment between their internal and external records and remain compliant under regulations, the team relied on manual processes. The approach delivered results, though it required careful handling and ongoing oversight as volumes increased.

Key reasons for considering automation included:

1.      Processing time - Data required time consuming preparation prior to processing by macros, adding complexity to daily workflows.

2.      Macro sensitivity - The manual reconciliation process relied on highly consistent data formats, increasing the need for checks prior to processing to ensure the reliability of reports.

3.      Knowledge concentration - The structure of the macros meant specialist knowledge sat with a small group, increasing reliance on the availability of these individuals.

Automation presented a clear opportunity to streamline these workflows while preserving control and accuracy.

The Solution

After seeing the results achieved by other IFGL teams using Aurum, John Ruscoe, Asset Servicing Manager, was confident that it was the right fit for RL360.

After discussions with the team, we custom configured the platform to automate RL360’s reconciliation. The setup gives John and his team clear visibility of categorised data lists, with reconciliation aligned to their business processes.

Wider benefits included:

1.      Faster data manipulation
Data preparation steps previously handled manually are now automated before processing begins. This removes repetitive work and shortens processing timelines.

2.      Clearer visibility.
Exceptions and breaks surface immediately. Teams gain a clear, current view of issues, supporting faster investigation and resolution.

3.      Increased reconciliation frequency.
Reconciliations now run daily without additional effort, reducing backlog risk and supporting audit and regulatory expectations.

4.      Dependency mitigation.
Processes now run consistently regardless of team availability or role changes as knowledge no longer sits with a small group.

5.      Automated Ageing

Unchanged breaks automatically carry forward with accurate ageing. This removes the need for repeated manual uploads and reduces handling effort.

The Results

RL360’s team are now able to:

·         Focus on investigation rather than initial identification

·         Approach audits with greater confidence

·         Use freed capacity to analyse recurring breaks and improve internal processes

The Future

John is enthusiastic about the next phase of RL360’s partnership with Aurum. Additional platform capabilities, such as exception pattern matching and reason code ownership allocation, present further opportunities to support their processes. We look forward to supporting RL360’s team in further streamlining their back-office as they grow.